The renewal shows up before the bank's letter does.

Every funded file has a date on it. Miss that date and the deal you worked for weeks quietly becomes someone else's — usually the lender's, on their terms, with a letter you never saw. Renewals are the least glamorous part of a broker's book and the easiest revenue to lose, because losing it requires nothing more than being busy.

BrokerDam treats maturity dates as first-class information, not a note in a spreadsheet you'll check when things calm down.

Every maturity date in one place

Funded deals carry their maturity dates with them. They arrive with the deal when you sync from Velocity, come across in a file import of your historical book, or get entered on the file directly. Once the date is on the deal, it's part of the record — not a reminder living in someone's personal calendar.

Your portfolio view then shows what's coming due across the whole book. That's a different way of looking at your business: instead of a pipeline of files you're chasing today, it's a forward view of the work already sitting in your book, with dates attached.

Reminders that fire on their own

Automated renewal reminders lead up to each maturity date as a staged sequence across the months before it — not one alert that arrives too late to act on. The first nudge comes early enough to plan, and the later ones catch the files that slipped.

The point of staging is control over timing. The conversation starts when you choose, not when the renewal letter lands on the client's kitchen table and they call their branch out of habit. You configure the sequence to your own workflow — a broker who likes to shop rate holds early sets a longer runway than one who works a shorter cycle.

Because the reminders are automatic, they survive a busy quarter. That's the whole value: the system remembers your 2029 maturities while you're heads-down on this week's submissions.

Reach out both ways

When a reminder fires, the outreach happens in the same place. Email or text, a one-off message or a campaign to everyone maturing in a given window — whichever fits the client and the moment. Clients who ignore email answer texts, and having both means you don't have to guess which kind of client you're dealing with.

And you're not starting cold. The client's whole history is on the file you're renewing: the original deal, the documents, the conversations, what they were trying to do at the time. That context is the difference between "your mortgage is coming up for renewal" and a message that sounds like it came from the person who arranged it.

Why it matters

Most borrowers renew with their existing lender, and often it isn't a decision at all — the letter arrives, the terms look acceptable, signing is easier than shopping, and nobody offered an alternative in time. The default wins because the default is the only option in front of them.

A broker who shows up four to six months before maturity changes that entirely. There is time to pull the current terms, look at what the market is offering, run the numbers honestly, and go back to the lender if staying is genuinely the right call. The client gets a real comparison instead of a form letter; you get the file back rather than watching it disappear.

None of that requires more effort than the outreach itself — it requires knowing the date is coming. That's the part software should handle.

Questions brokers ask

Renewals and refinances are two halves of working your book: one is driven by a date, the other by the numbers. See how BrokerDam finds refinance opportunities →